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Features
Feature

Support Tickets (Requests and Audit Trail)

Keep security and compliance requests out of scattered email threads. Tickets track status, ownership, and history, so you can collaborate internally and give customers clear updates.

An accountable inbox for security and compliance requests.

Workflow

How It Works

Evaluator-level mechanics behind this feature and how it becomes verifiable proof.

01
Requester/assignee workflows with status changes
Requester/assignee workflows with status changes
02
In-app and email notifications (configurable per
In-app and email notifications (configurable per category)
03
Designed to complement existing systems
Designed to complement existing systems, not replace heavy ITSM

Capabilities

At a Glance

Feature-specific context: outcomes, outputs, and where it fits.

Used For
Customer requests • Security reviews • Ongoing governance
Outcomes
Stop losing requests in Slack and email • Make ownership explicit and track follow-up • Preserve a defensible history of what was asked and answered
Exports & Records
Ticket history • Requester/assignee workflow record • Response timeline
Technical Notes
Requester/assignee workflows with status changes • In-app and email notifications (configurable per category) • Designed to complement existing systems, not replace heavy ITSM
Sharing and Controls
Pair outputs with Trust Center tiers so you control what’s shared and preserve access logs.
What you can show reviewers
Artifacts reviewers recognize, plus sample previews of structure.
Plans
Plan availability
FoundationsContinuousSecurity OpsResilienceCommand
See pricing and plan details.

Integrations

Connect systems to keep governance grounded

Integrations keep evidence and ownership tied to reality so governance stays defensible.

Browse Integrations

FAQ

FAQ

Common questions from buyers and reviewers.

What does a reviewer actually receive?
Common outputs include: Ticket history; Requester/assignee workflow record; Response timeline.
Where does this feature fit?
Teams use it for Customer requests, Security reviews, Ongoing governance. The goal is to reduce back-and-forth by tying work to evidence, approvals, and clear history.
What outcome should I expect?
Stop losing requests in Slack and email Make ownership explicit and track follow-up
Do you auto-share content externally?
No. Drafts and shared materials are human-reviewed. You control what's shared and what stays internal.
Next step
Want a walkthrough focused on this feature?
Bring a reviewer request. We'll map the workflow end-to-end.
Get a Walkthrough Browse modules
No obligation. We respond within one business day. No compliance guarantees.