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Features
Feature

Remediation SLA Escalation

Define SLA thresholds, create breach events automatically, and route escalation notifications to the tools your team already watches. Every escalation stays attributable so reviews do not depend on tribal knowledge.

Escalate overdue remediation with defensible event trails.

Workflow

How It Works

Evaluator-level mechanics behind this feature and how it becomes verifiable proof.

01
Feature-flagged escalation engine for remediation and
Feature-flagged escalation engine for remediation and evidence requests
02
Breach events recorded with timestamps and
Breach events recorded with timestamps and owning entities
03
Notification rules can route to Slack
Notification rules can route to Slack or Teams

Capabilities

At a Glance

Feature-specific context: outcomes, outputs, and where it fits.

Used For
SOC 2 • Security reviews • Operational readiness
Outcomes
Reduce missed remediation deadlines • Make escalation and ownership visible • Produce breach event trails for auditors
Exports & Records
SLA breach event log • Escalation notification history • SLA performance report
Technical Notes
Feature-flagged escalation engine for remediation and evidence requests • Breach events recorded with timestamps and owning entities • Notification rules can route to Slack or Teams
Sharing and Controls
Pair outputs with Trust Center tiers so you control what’s shared and preserve access logs.
What you can show reviewers
Artifacts reviewers recognize, plus sample previews of structure.
Plans
Included in
Foundations(Add-on / early access)Continuous(Add-on / early access)Security Ops(Add-on / early access)Resilience(Add-on / early access)Command(Add-on / early access)
See pricing and plan details.

Integrations

Connect systems to keep governance grounded

Integrations keep evidence and ownership tied to reality so governance stays defensible.

Browse Integrations

FAQ

FAQ

Common questions from buyers and reviewers.

What does a reviewer actually receive?
Common outputs include: SLA breach event log; Escalation notification history; SLA performance report.
Where does this feature fit?
Teams use it for SOC 2, Security reviews, Operational readiness. The goal is to reduce back-and-forth by tying work to evidence, approvals, and clear history.
What outcome should I expect?
Reduce missed remediation deadlines Make escalation and ownership visible
Do you auto-share content externally?
No. Drafts and shared materials are human-reviewed. You control what's shared and what stays internal.
Next step
Want a walkthrough focused on this feature?
Bring a reviewer request. We'll map the workflow end-to-end.
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No obligation. We respond within one business day. No compliance guarantees.